Licensing, Delivery and Refund information


Please see the license agreement page for specifics as to your rights and what we mean by “license”.


iShowU Instand & iShowU Studio

At the time of purchase, you will be sent an activation code. Entering the activation code will unlock the software, such that it no longer watermarks new recordings.


Our order process is conducted by our online reseller is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

iShowU v1, HD and Stomp

At purchase time, we create an account for you on our system so that you can get instant access to your purchase history and retrieve lost unlock keys if need be. You use these same account details to unlock the product (over the internet). After starting the application, click on the Unlock …” button that appears in the first dialog, then enter your email address and password (these are the login details you setup when you purchased from us). With one click of a button you can then unlock the product and use it without any restrictions. You can also access this feature from the products application menu, at the top of the screen.

Additionally, at the time of purchase we send out an email with your current set of unlock keys. This is simply an alternative method, which you can use on machine that dont have an internet connection. If you have purchased a product but have not received your unlock keys please first check your spam folders, and failing that, contact support with the transaction number of the sale.

Example – if you purchase 10 licenses for iShowU, you will be able to unlock iShowU on 10 different machines. Of course, if you’re administering a large site there are alternatives available (all to do with how you go about deploying the unlock) that will ease your pain. Feel free to get in touch with if you’d like more information on this.

I’ve lost my details / unlock key

No problem.
1. Visit the ‘lost key’ page and enter the email address you purchased with.
2. We will look up all purchase history and send it to this address.

Refund Policy

shinywhitebox ltd provide an unlimited trial period for its software products and thus considers the need for refunds to be in only rare and exceptional occasions. Requests for refunds should be directed to along with some explanation of why the refund is required and why the unlimited trial period was in some way inadequate.

Guidance: We try to be reasonable. Refunds made with 60 days of the original purchase will be considered. Refund request made five (5) years after the original purchase, not so much.